Maddison Lashes holds a 15 minute grace period for all appointments. If you are more than 15 minutes late, your appointment may be cancelled and you will be charged as a no-show at our discretion so as not to inconvenience the client booked directly after you. For lash extension services we may be able to see you for your appointment, but the time will deducted from your appointment.

We kindly request that you come to your appointment unaccompanied to ensure the smooth and efficient flow of our services.

This includes partners, friends and children. We cannot assure their safety and therefore we have a strict “No Children” policy.

We kindly ask that you do not try to “bend the rules” by bringing children to sit unattended in our salon as we will need to reschedule your appointment if this happens, and our reschedule/cancellation policy will apply.

This is also for insurance purposes and to ensure the relaxation and positive salon experience of all our clients.

We value your business and ask that you respect the scheduling policies in place.

Should you need to cancel or reschedule, please notify us at least 72 hours in advance. This can be done by phone, SMS, or email, and must be within salon trading hours Tuesday to Saturday or as listed online (excluding public holidays). The team do not monitor client communications outside of these hours.

Should you need to cancel or reschedule within the 72 hours prior to your booking, your deposit will not be refunded without exception.

Reschedules, Cancellations, and No-Shows within 24 hours of your booking will incur a cancellation fee of 100% of the service price (if a deposit has been paid, the remaining amount will automatically be charged to the payment method on file) without exception.

All services require a 50% deposit - the deposit will be used towards your appointment. All deposits are non-refundable, however if a cancellation is made outside of the 72 hours prior to your appointment, your deposit can be transferred to a new booking within 3 months.

Please be aware that we don’t offer refunds for any our services. If you have any issues with any of our services, we ask that you please contact us within 24 hours after your appointment, and we will schedule you in for a consultation or touch up appointment.

Change of mind
Your decision to purchase a service from us is based on the “as is” representation of the service. Our client service guarantee applies to the service, however Australian Consumer Law for a refund does not apply if you “got what you asked for but simply changed your mind”, “found it cheaper somewhere else” or “decided you did not like the purchase.”

Incorrect Aftercare
We are not responsible for damage to eyelash extensions due to incorrect aftercare after the appointment.

Allergic reactions or sensitivity
If you (the client) are aware of ANY previous or existing reactions you may have to a product it is vital that you disclose this to our lash technician. Maddison Lashes is not responsible for any allergic reaction you may have to our products.

Please note: Although uncommon, clients can develop an allergic reaction to a product that they have been using for years that they have previously had no history or reaction to. If you experience any reaction after your appointment, please contact Maddison Lashes to organise a removal of the lash extensions.

Service Expectations
It is important to have a realistic expectation of your lash extensions - Not all lash extension styles are possible, and your eyelash extension result depends on your existing natural lashes.

Please speak to your lash technician before your appointment about the lash type and style you prefer and allow them to evaluate the condition of your natural lashes and advise you on recommendations.

It may take a few appointments to tweak and achieve the desired look you are after, so keep that in mind if you are booking for a holiday, event or wedding.