Salon Policies
Lateness Policy
Please keep in mind that arriving late for a service will require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience the client booked directly after you.
So to make the most out of your allocated appointment time and to ensure your lashes look as amazing as possible, it is appreciated to arrive on time and most importantly without any eye make-up. If you are more than 15 minutes late to your appointment, your appointment may be cancelled and you will be charged as a no-show. So as not to inconvenience the client booked directly after you.
Cancellation Policy
We value your business and ask that you respect the scheduling policies in place. Should you need to cancel or reschedule please notify us at least 24 hours in advance.
This can be done by SMS or email. Should you need to cancel or reschedule within the 24 hours prior, your booking deposit will not be refunded without exception.
All services will require a 50% Deposit - the deposits will be used towards your appointment. All deposits are non-refundable, however if a cancellation is made before 24 hours before your appointment, your deposit can be transferred to a new booking within 3 months. Same Day cancellations/rescheduling and No-Shows will be charged 100% of the service booked.
Booking Deposits
Please note all service booking deposits are non-refundable, however, if a cancellation is made outside the 24 hours prior or you need to reschedule, we are able to transfer the deposit to a future booking.
Guest Policy
We kindly ask that no guests are permitted to attend to your appointment with you, including partners, friends and children. We love children, however, as we do not have child minding facilities/staff combined with the fact that during your appointment you’re not able to look after your children, we cannot assure their safety and therefore we have a strict “No Children” policy at Maddison Lashes.
This is also for our insurance purposes and to ensure the relaxation and positive salon experience of all our clients.
We kindly ask that you do not try to “bend the rules” by bringing children to sit unattended in our salon as we will need to reschedule your appointment if this happens.
Refund Policy
Please be aware that we only offer refunds in circumstances where there is a major issue with the service. If you have a major problem with our service we ask that you please contact us within 24 hours after your appointment.
Please be aware however that we do not provide refunds for:
Change of mind
Your decision to purchase a service from us is based on the “as is” representation of the service. Our client service guarantee applies to the service, however Australian Consumer Law for a refund does not apply if you “got what you asked for but simply changed your mind”, “found it cheaper somewhere else” or “decided you did not like the purchase.”
Incorrect Aftercare
We are not responsible for damage to eyelash extensions due to incorrect aftercare after the appointment.
Allergic reactions or sensitivity
If you (the client) are aware of ANY previous or existing reactions you may have to a product it is vital that you disclose this to our lash technician. Lucky Lashes is not responsible for any allergic reaction you may have to our products.
Please note: Although uncommon, clients can develop an allergic reaction to a product that they have been using for years that they have previously had no history or reaction to. If you experience any reaction after your appointment, please contact Lucky Lashes to organise free removal of the lash extensions.
Service Expectations
It is important to have a realistic expectation of your lash extensions - Not all lash extension styles are possible, and your eyelash extension result depends on your existing natural lashes.
Please speak to your lash technician before your appointment about the lash type and style you prefer and allow them to evaluate the condition of your natural lashes and advise you on recommendations.
It may take a few appointments to tweak and achieve the desired look you are after, so keep that in mind if you are booking for a holiday, event or wedding.